When can I expect my payment method to be charged?
Estimates differ based on the payment method used. Please see below:
If you choose to pay with PayPal, you will be be charged immediately or when your order has shipped out.
If you pay with a credit or debit card, an authorization will be placed with your bank at the time you place your order and will renew approximately 14 days prior to your order shipping. This appears as a pending charge on your account. Authorization holds are not actual charges, but instead they allow your bank to reserve funds so the order can be completed.
Authorization holds are temporary and will automatically resolve based on a time frame set by your financial institution, usually within 3–5 business days.
Canceled orders may take up to 5 days for their authorization to expire. Once an item has shipped, the authorization hold is removed and charges will post to your debit or credit card account.
It’s possible that you may have multiple authorizations and/or charges on your account for an order. Authorization holds may be requested for individual items if your order ships in multiple shipments. You may also have any combination of the following:
- An authorization hold in the amount of the estimated order total.
- Posted charge(s) for shipped item(s).
- New authorization holds for remaining items that haven’t shipped.
Authorization holds can be extended up to 365 days, renewing every 14 days. If at any point the authorization process fails, BuffDuck will attempt to contact you via phone or email prior to cancelling your order if not resolved. If you need help requesting the removal of an authorization, please contact your card issuing bank.
You may pay with cash when choosing to shop at our in-person store location.
How can I track an order?
Please visit our Order Status tool for more details on your order. Please have your order ID and billing email address ready for verification purposes. The order status tool is unavailable on mobile devices.
What are your return and cancellation policies?